Meet Our Team

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Amanda O'Neal- agency owner

jessica wells - compliance officer

lamar raley- operations manager

Amanda is our Agency Owner and is a native of Shelbyville, TN. Her education includes graduating from Middle Tennessee State University with a Bachelors degree in Finance and emphasis in Insurance. She obtained her insurance license while in college and has been in the insurance industry for over 20 years. Amanda says that her job brings her joy everyday as she is continually helping someone protect the things that matter the most. She also enjoys watching her team develop into their careers and doing good for others with every phone call. Over the years Amanda has been involved with many organizations such as United Way, Leadership Bedford, Chamber of Commerce Board and Parent-Teacher Organizations at her children's schools. When out of the office, Amanda enjoys working out at the gym and spending time with her husband and boys out on the lake. The water is their happy place! 

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lamar raley- operations manager

jessica wells - compliance officer

lamar raley- operations manager

 Lamar is our Operations Manager, or as we like to call him "The Problem Solver". Originally from Gainesville, FL..Go Gators!..Lamar graduated from Belmont University with a double major in Music Business and Marketing. Lamar has been in the insurance industry for 12 years; he was a Sales Leader for Allstate for the first nine years managing markets across Middle Tennessee and then Mississippi, and has now been at our agency for 3 years. Lamar likes to be able to offer advice that can impact our customer's lives. When not in the office, Lamar enjoys many sporting events including: Florida Gator and Tennessee Titan football, NASCAR and Nashville predators. When he has time to get away, you will most likely find him spending time with his wife, family and friends grilling out, going out to dinner or spending time somewhere on the water!

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jessica wells - compliance officer

jessica wells - compliance officer

jessica wells - compliance officer

Jessica serves as our Compliance Officer, otherwise known as the "Sheriff". Jessica ensures that our agency complies with the guidelines established by Allstate, the insurance commissioner and other outside regulatory requirements. Jessica was born in St. Simons Island, GA but was raised in Middle Tennessee most of her life. She attended Motlow State Community College and Middle Tennessee State University where she competed in intercollegiate horse showing. She then spent a few months in Asia teaching English.Jessica is approaching her 5th year anniversary of working in our agency this October. In her years with us, she has loved the problem solving aspect of insurance; especially billing, even though she majored in English and Math is not her strong suit! In her spare time, Jessica enjoys going riding horses and spending time at the ball field with her husband and son.

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carlos monroe- sales manager

shannon gibbs- Service/Sales/Claims/Marketing specialist

jessica wells - compliance officer

Carlos is our team's Sales Manager; he trains all of our sales agents while still ensuring our customers are properly taken care of as well. Carlos previously worked in the oilfield industry until 2008 when he decided to move to Wisconsin and obtain his insurance license. Now residing in the Middle Tennessee area, Carlos loves this industry! Carlos enjoys educating our customers on how to properly protect each family's need with life insurance. He has a great passion and knowledge for life insurance! Carlos would like all of our customers and future customers to know that insurance is not the easiest thing to understand; but by putting your trust in our agency, we will make sure you and your family are protected. When not in the office, Carlos enjoys spending time with his wife and three daughters. They are a very athletic family, so you will likely find them playing soccer or working out at the local gym. 

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shannon gibbs- Service/Sales/Claims/Marketing specialist

shannon gibbs- Service/Sales/Claims/Marketing specialist

shannon gibbs- Service/Sales/Claims/Marketing specialist

Shannon serves many positions in our office; we consider her our "Hybrid" as she handles service, sales, claims and marketing for the agency. Originally born and raised in Florida, family brought her to TN in her teenage years where she graduated high school and then attended Columbia State Columbia College majoring in Education. Shannon originally met Amanda through her son's daycare several years ago; when returning to the workforce after having her daughter, Amanda offered Shannon a Customer Service position in our Shelbyville office where she became licensed in insurance. Being able to educate our customers on insurance and helping protect their families brings Shannon much joy. When not in the office, Shannon enjoys spending as much time as possible with her husband and children. Together they enjoy spending time with church family and friends, hosting game days, going to movies and watching any Disney movie. Shannon is truly a Disney kid, born and raised! 

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richard brown- customer experience specialist

shannon gibbs- Service/Sales/Claims/Marketing specialist

shannon gibbs- Service/Sales/Claims/Marketing specialist

Richard is one of our Customer Service Specialist; you may speak when you contact our office or when reviewing your insurance policies annually. Recently moving to the Middle Tennessee area, Richard has lived in Georgia most of his adult life. He graduated from University of Georgia in 1975 with a degree in Risk Management and Insurance. Richard has been in the insurance industry for almost 45 years and has a wealth of knowledge in this field. We are very lucky to have him in our agency! Richard says that he finds joy in helping people navigate through their insurance needs. He loves to build relationships with our customers and wants them to feel as though they are family. Purchasing the most liability insurance you can financially afford is the best advice Richard wishes he could give. In his spare time, Richard likes to spend time with his wife, daughter and grandchildren. He has also expressed that chocolate and peanut butter are his two favorite food groups!

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della johnson - Customer Experience Specialist

della johnson - Customer Experience Specialist

della johnson - Customer Experience Specialist

Della is our Customer Experience Specialist; she is typically the first person you come in contact with when calling our office. She is a Shelbyville, TN native also and has been with our agency for a year. She loves that her job allows her to interact with people from all walks of life and educate them on how to protect what matters to them most. She finds excitement in her job when her coworkers excel in their position as well. In Della's spare time, she enjoys time with her family. Her children are highly involved in sports so you can usually find her at some sporting event. When she is not working or watching ball, Della is most likely baking. Her desserts are delicious! If you ever find that you need someone to talk to, Della is your person! Della expressed that she enjoys conversation and her mind is a constant hamster wheel- it's always spinning.

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Ashley francisco- licensed sales agent

della johnson - Customer Experience Specialist

della johnson - Customer Experience Specialist

Ashley is one of our primary Sales Agent's helping to protect you and your family. She was born and raised in Coffee County, TN where she primarily works in our Manchester agency. Before coming to our agency, Ashley worked with a financial advisor where she was exposed to helping customers with insurance. That piqued her interest and once she became licensed within the insurance industry, the opportunity to work in our agency came about and she felt that she couldn't pass it up! Ashley loves that her job gives her the opportunity to teach others about insurance; most people don't understand how important insurance is until it is explained so Ashley loves to be the one to do that. When not at work, Ashley enjoys going to the lake, watching her kids play sports and volunteering with the Coffee County Rescue Squad. 

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chelsie bailey-licensed sales agent

della johnson - Customer Experience Specialist

chelsie bailey-licensed sales agent

Chelsie is another primary Sales Agent in our office. She was born and raised in Southern New Jersey but felt led to move to Tennessee, so she packed up and moved here without knowing anyone. She said it is one of the best decisions she's ever made! Chelsie's entrance into the insurance industry first started when she went to her personal agent for a simple address change. Her agent felt that she would be perfect in insurance and so she began the process of being licensed which ultimately led her to our agency! The love she has for her job stems from helping our customers daily; helping to protect our customers and everything they have worked hard for. In her spare time, Chelsie enjoys unwinding by crocheting, watching reality TV and spending time at the dog park with her boyfriend and dog. Her current guilty pleasure is watching Big Brother or The Bachelor with a glass of wine.