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Meet Our Team

Amanda O’Neal

Exclusive Agent

I have been a Licensed Insurance Agent for the past 19 years with a license in all lines, as well as variable products. 11 years ago I chose to affiliate with this company because they stand by their service.

I am native of Shelbyville, TN and am both a loving mother and insurance agent. I graduated from Shelbyville Central High School in 1995 with honors and from Middle Tennessee State University with a Finance Degree and an emphasis in Insurance.

Selling insurance is an exciting career and our insured clients have become our friends. I enjoy coming to work and helping people find the best coverage to meet their needs.

I love to watch my children play all the sports that they are involved in. An ideal weekend for my family would be on the lake, having fun with friends.

I believe in service to the community, and have served as the Chairman of the Bedford County Chamber of Commerce where I have been a member of the board for 7 years, a past board of director for Leadership Bedford, Past PTO president for Thomas Magnet School and past board member and chairman for United Way of Bedford County.

Carlos Monroe
Agency Sales Manager

I have been in the Insurance Industry for 10 years and have had agency ownership for 2.5 of those years. I also have all of my insurance licenses.

Originally, I grew up in Chesterton, Indiana – a small town with big personalities! I went to school at Vincennes University and Central Wyoming College. I lived in Casper, Wyoming for 8 years.

When it comes to my job, I get extremely passionate when I am working with families pertaining to life insurance. First-hand experience has shown me that life insurance can protect families for years after an untimely passing. I feel the contribution I make is one that you cannot find in the typical “sales” person. I am a truly Life Insurance Advisor.

When I’m not working, I really enjoy golfing, kayaking, and boxing. I can’t stop talking about golf and how much I love it – and how badly it can drive me crazy!

I also love acting and being ridiculous. I have always had a sweet tooth, but I need to work on that!

In the past, I’ve volunteered at local high schools and the local zoo. I’ve also helped organize a couple of golf outings to raise money for charity. I enjoy giving back and look forward to more opportunities to volunteer in our community!

Jessica Wells

Customer Experience Specialist

I grew up in the Shelbyville area and have recently moved back so that my son can attend the same school my husband and I graduated from. My insurance experience is primarily in customer service.

I enjoy being part of the team and making sure our customers’ needs are being met.

When I’m not spending time with my family, I love working with my horse or reading. We have a small hobby farm where we garden, raise dairy goats, keep chickens and enjoy riding horses.

I’m also the office craft person!

Kyla Page

At O’Neal Insurance Group, I specialize in customer service and customer relations.

I grew up in Unionville Tennessee and was a member of the Future Farmers of America club in high school.

What I like most about my job is that I am able to make a difference in peoples lives.

When I am not working, I enjoy watching my daughter play fast pitch softball. I also enjoy camping and rock crawling on the weekends. Generally you will find me at the softball fields.

Shopping online is my guilty pleasure. I am passionate about any non-profit that helps battered women and children.

Justin Smith

Licensed Sales Producer

I have 3 years experience in the insurance industry. I grew up in Nashville, TN and  graduated from Middle TN State University in 2015 with a degree in Business Management. What excites me most about  work is the ability to change people’s lives and actually make a difference in my community.

I really enjoy history and football! When I’m not working I’m either at home or hanging with friends.

Shannon Gibbs
Customer Service & Support

At O’Neal Insurance Group, I specialize primarily in customer service. Although I am new to the insurance industry, I am eager to learn and grow with the community and this office.

I am originally a Florida native and moved to Tennessee as a teenager. I graduated from Shelbyville Central High School in 2012 and went on to Columbia State Community College to pursue my love for education.

Education has always been a passion of mine! I love to help and educate others in any way I can. This industry allows me to do just that! This is a learning process for me as well, so I love that I am even able to learn with our customers at the same time!

I love spending time with my husband and daughter any chance I can! Time goes by so fast, that I LOVE to enjoy the little moments of watching my daughter grow! We love to go to church, swimming, and our current favorite, watch The Wiggles!

When I’m not working, I am either soaking up the precious memories our little family is making, the sunshine or even spending quality time with our friends and family.

My guilty pleasure is anything sweet! I have MAJOR sweet tooth and LOVE chocolate! You will also never see me without a sweet tea! One of my biggest interests is crafting! I love making holiday crafts, wreaths, baby/bridal shower gifts, etc. I love searching through Pinterest to find my next crafting idea!

Ann Hill
Licensed Marketing/Sales Producer

I bring 11 years of Property & Casualty experience helping individuals and families to achieve their insurance needs.

I grew up in the Winchester/Estill Springs area of TN. My education includes Graduation from Franklin County High School with a focus on Marketing. I later attended Indian River State College in FL. I graduated with an A.A., A.S., & B.A.S with Honors majoring in Organizational Management & Leadership and minoring in Computer Programming & Analysis.

It is very rewarding helping guide individuals and families with their insurance needs. I truly enjoy being there to help folks through their best times and their worst times, just like family. The biggest reward is earning their trust that forms into relationships and friendships that last a lifetime!

Being a mother of two, I am used to being on the go! We love to do just about anything outdoors: kayak, canoe, hike, camp, take rides to nowhere just to see where it leads us to… Love to cook! I sometimes venture to call myself a grill master!!

I occasionally draw and most recently have taken up landscape painting. My family and I enjoy being involved in church and serving our community. The charities that beckon my heart the most are the ones that help build up struggling individuals & families; whether it be domestic violence, substance or alcohol abuse, or health &/or disability-related illnesses.