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Meet Our Team

Amanda O’Neal

Exclusive Agent

I have been a Licensed Insurance Agent for the past 19 years with a license in all lines, as well as variable products. 11 years ago I chose to affiliate with this company because they stand by their service.

I am native of Shelbyville, TN and am both a loving mother and insurance agent. I graduated from Shelbyville Central High School in 1995 with honors and from Middle Tennessee State University with a Finance Degree and an emphasis in Insurance.

Selling insurance is an exciting career and our insured clients have become our friends. I enjoy coming to work and helping people find the best coverage to meet their needs.

I love to watch my children play all the sports that they are involved in. An ideal weekend for my family would be on the lake, having fun with friends.

I believe in service to the community, and have served as the Chairman of the Bedford County Chamber of Commerce where I have been a member of the board for 7 years, a past board of director for Leadership Bedford, Past PTO president for Thomas Magnet School and past board member and chairman for United Way of Bedford County.

Carlos Monroe
Agency Sales Manager

I have been in the Insurance Industry for 10 years and have had agency ownership for 2.5 of those years. I also have all of my insurance licenses.

Originally, I grew up in Chesterton, Indiana – a small town with big personalities! I went to school at Vincennes University and Central Wyoming College. I lived in Casper, Wyoming for 8 years.

When it comes to my job, I get extremely passionate when I am working with families pertaining to life insurance. First-hand experience has shown me that life insurance can protect families for years after an untimely passing. I feel the contribution I make is one that you cannot find in the typical “sales” person. I am a truly Life Insurance Advisor.

When I’m not working, I really enjoy golfing, kayaking, and boxing. I can’t stop talking about golf and how much I love it – and how badly it can drive me crazy!

I also love acting and being ridiculous. I have always had a sweet tooth, but I need to work on that!

In the past, I’ve volunteered at local high schools and the local zoo. I’ve also helped organize a couple of golf outings to raise money for charity. I enjoy giving back and look forward to more opportunities to volunteer in our community!

Jessica Wells

Customer Experience Specialist

I grew up in the Shelbyville area and have recently moved back so that my son can attend the same school my husband and I graduated from. My insurance experience is primarily in customer service.

I enjoy being part of the team and making sure our customers’ needs are being met.

When I’m not spending time with my family, I love working with my horse or reading. We have a small hobby farm where we garden, raise dairy goats, keep chickens and enjoy riding horses.

I’m also the office craft person!

Shannon Gibbs
Customer Service & Support

At O’Neal Insurance Group, I specialize primarily in customer service. Although I am new to the insurance industry, I am eager to learn and grow with the community and this office.

I am originally a Florida native and moved to Tennessee as a teenager. I graduated from Shelbyville Central High School in 2012 and went on to Columbia State Community College to pursue my love for education.

Education has always been a passion of mine! I love to help and educate others in any way I can. This industry allows me to do just that! This is a learning process for me as well, so I love that I am even able to learn with our customers at the same time!

I love spending time with my husband and daughter any chance I can! Time goes by so fast, that I LOVE to enjoy the little moments of watching my daughter grow! We love to go to church, swimming, and our current favorite, watch The Wiggles!

When I’m not working, I am either soaking up the precious memories our little family is making, the sunshine or even spending quality time with our friends and family.

My guilty pleasure is anything sweet! I have MAJOR sweet tooth and LOVE chocolate! You will also never see me without a sweet tea! One of my biggest interests is crafting! I love making holiday crafts, wreaths, baby/bridal shower gifts, etc. I love searching through Pinterest to find my next crafting idea!

Nikki Lovvorn – Potts
Licensed Insurance Sales Producer

I have been in the insurance industry for six years. I am Property, causality, and life licensed. I grew up in Unionville, TN. I went to Columbia State. I love to be able to give others a piece of mind knowing that they are protected and can reach out to me at any time. Also, I love to know that I am providing individuals with something that is needed in an unfortunate event it will be worthwhile. I love spending time with my family. I am with my three beautiful kids! I love having Family games night or going to Tractor and truck pulls with my kiddos. My guilty pleasure is shopping and cooking new things, I love to explore different options in the kitchen! I love helping in any nonprofits for autism awareness.