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Meet Our Team

Amanda O’Neal


Exclusive Agent

I have been a Licensed Insurance Agent for the past 19 years with a license in all lines as well as variable products. 11 years ago I chose to affiliate with the agency because they stand by their service.

I am native of Shelbyville, TN and I am both a loving mother and insurance agent. I graduated from Shelbyville Central High School in 1995 with honors and from Middle Tennessee State University with a Finance Degree and an emphasis in Insurance.

Selling insurance is an exciting career and our insured have become our friends. I enjoy coming to work and helping people find the best coverage that meets their needs.

I love to watch my children play all the sports that they are involved in. An ideal weekend for my family would be on the lake having fun with friends.

I have served as the Chairman for the Bedford County Chamber of Commerce where I have been a member of the board for 7 years, a past board of director for Leadership Bedford, Past PTO president for Thomas Magnet School and past board member for United Way of Bedford County where I served as chairman.

Nikki Lovvorn


Licensed Customer Experience Specialist

I have been in the Insurance industry going on three years. I started out in customer service and now I am in both customer service and sales.

I grew up in Unionville, TN and studied business. I love to give my customers the insurance experience of a lifetime with great customer service and coverage that leaves them knowing that they are in good hands.

I enjoy spending time with my two children and teaching them all I can in life. I spend my time outside of work with my children and family at our local dirt track racing.

I have a great interest in crafting, making hand-made things for my children, and volunteering at my church.

Jessica Proctor


Licensed Customer Service Retention Specialist

 I started my carrier in insurance over 3 years ago as a casualty specialist in claims. I have been with the O’Neal Insurance Group since June of 2016.

I was born and raised in Franklin, TN and graduated from Page High School and attended Columbia State University.

I love to educate potential customers and our insureds about the importance of insurance and help determine the best coverage for each individual.

I love to spend time with my husband and kids at the shooting range or outdoors hiking and camping.

Jessica Wells


Customer Experience Specialist

I grew up in the Shelbyville area and have recently moved back so that my son can attend the same school my husband and I graduated from. My insurance experience is primarily customer service.

I enjoy being part of the team and making sure our customers’ needs are met.

When I’m not spending time with my family, I enjoy working with my horse or reading.

We have a small hobby farm; we garden, raise dairy goats, keep chickens and enjoy riding horses.

I am the office craft person…